Koblenz US offers a standard 30-day return policy on all items unless otherwise stated. Please contact us first before requesting any returns.
A restocking fee of 15% will apply to all returns that are not sent in error.
We encourage you to inspect your shipment carefully while the delivery driver is present, and note with the delivery driver any damage to the packaging at this time. If possible, take pictures and send them to our customer service Dept. at customerservice@thorne-electric.com. If you fail to do not note the damage on your order and notify Koblenz at a later point, your claim will be rejected.
Customers must notify Koblenz of damaged, defective, and/or missing items within three days of receipt. Please call our Customer Service Center at 800-548-5741 with any claims. We will send a replacement to you as soon as possible. (if you choose to not accept the replacement and decided to cancel your order altogether due to damages that occurred in transit a 15% restocking fee will be deducted from your refund.)
Please allow 7-10 business days for returns to be inspected and credited once received. Your refund will be credited to the original payment method used.
The customer is responsible for return freight and will not be refunded original outgoing freight charges unless the item is defective or damaged during the original outgoing shipment.